The Influence of Transparency, Accountability, and Participation on Satisfaction with Public Administration Services in Bareng District
Keywords:
Transparency; Accountability; Participation; Public Satisfaction; Good Governance; Subdistrict ServicesAbstract
Public services in subdistricts represent frontline government interaction with citizens, yet persistent issues like unclear civil registration procedures, opaque costs/timelines, and low evaluation participation in Bareng Subdistrict, Jombang Regency, undermine satisfaction despite good governance principles of transparency, accountability, and participation being theoretically vital (Badan Pusat Statistik Kabupaten Jombang, 2025). This study analyzes their effects on public satisfaction using a quantitative explanatory approach with 100 respondents surveyed via five-point Likert-scale questionnaires processed through SPSS multiple linear regression. Instruments proved valid (r > 0.195, df=98) and reliable (Cronbach's ? = 0.804–0.909), satisfying classical assumptions including normality (Kolmogorov-Smirnov p=0.126), no heteroscedasticity (Glejser p>0.05), no multicollinearity (VIF<10), and no autocorrelation (Durbin-Watson=2.192). Results confirm all hypotheses: transparency (?=0.301, t=3.845, p<0.001), accountability (?=0.314, t=3.633, p<0.001), and participation (?=0.325, t=4.046, p<0.001) positively and significantly influence satisfaction, yielding Y = 6.870 + 0.199X1 + 0.241X2 + 0.269X3 (Adjusted R²=0.522, explaining 52.2% variance). Participation exerted the strongest effect, aligning with and extending good governance theory in Indonesian contexts by prioritizing citizen outcomes over agency performance. Findings recommend transparency dashboards, accountability audits, and digital participation platforms for Bareng officials to address procedural gaps, with Jombang Regency scaling these for bureaucratic trust-building; future research should incorporate digital infrastructure to explain remaining 47.8% variance.
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